Shipping and Delivery

a.        Shipping Methods

We ship our products worldwide. Our shipping team is responsible for safely delivering your packages to you.

b.       Delivery Times

The estimated delivery time is 3-10 business days. We make every attempt to deliver your product as fast as possible but we cannot guarantee delivery time. To ensure that you receive your order when you need it, please plan accordingly.

During the holidays, please place your order at least 3 business days prior to ensure timely delivery. The delivery times vary by location. You can find the expected delivery date during the checkout process.

c.       Shipping Charges

We offer free shipping for customers within the Kathmandu Valley (Kathmandu, Lalitpur and Bhaktapur). Shipping charges for others depend on your location which you will be informed during the checkout process.

d.      Delayed Deliveries

In the rare event of a delay, we will keep you informed through email or phone. Your satisfaction is our priority.

Cancellations, Returns and Exchanges

a.        Order Cancellation

We accept cancellations only if the request is made before your order is dispatched. You can track this in your Vincent Account or you may give us a call.

b.      Product Return

If you’re not completely satisfied with your purchase because of arrival of damaged or faulty product, we do accept return. Please immediately contact us at care@vincent.clothing with a picture of the item and your order details sent to the email within 6 hours of receiving the damaged goods. We will contact you as soon as possible and may request that you return the item for a full refund if it is unused and in its original packaging. Please make sure the product is unused, resalable and the product tags are intact and the return is made within 5 days of purchase. You will require a purchase invoice to proceed with this request. You will have to bear the delivery/pickup charge for exchange and return.

c.       Product Exchange

Need a different size or color? We’re happy to help with exchanges. We do accept exchange if the product is unused, resalable and the product tags are intact within 5 days of purchase. You will require a purchase invoice to proceed with this request. Please note that replacement items are subject to availability, and if the item you wish to exchange is out of stock, we may offer you a refund instead. If you have any questions or concerns regarding our exchange policy, please don’t hesitate to contact us at care@vincent.clothing or give us a call.

d.       Refund

We process refunds promptly after receiving and inspecting your returned item. You’ll be notified via email once the refund is initiated.

e.        Return and Exchange Exceptions

Certain items may not be eligible for returns due to hygiene or safety reasons. Following is a list of non-returnable items:

i) Boxers

ii)  Socks