Frequently Asked Questions (FAQ)
Last Updated on Nov 21, 2023
Brand Information
Yes, we are a brand proudly registered in Nepal.
Vincent Clothing operates primarily online, allowing us to reach our global audience. Moreover, our flagship showroom is in Jawalakhel (Manbhawan), Lalitpur, Nepal.
To stay updated on our latest releases, promotions, and news, you can follow us on social media platforms like Instagram and Tiktok.
Yes, we value our loyal customers and offer a loyalty program that provides special discounts, early access to sales, and other exclusive perks to our members. You can sign up for our loyalty program on our website.
We take pride in our in-house team, which works tirelessly to create exclusive graphics and decide our clothing designs with extensive research.
Product Details
We offer a variety of apparel, including Limited Edition Vincent T-shirts, Polo, Pants, Sweatshirts, Hoodies, Boxers, and Socks. Existing and additional segments are updated every season and
We offer sizes ranging from small to XL to accommodate different body types depending on our clothing segments.
To determine your size, we recommend referring to our size chart available on the product page for each item.
Yes, our size chart is available on each product page to help you choose the appropriate size.
Ordering and Payments
To place an order, simply browse our website, select the desired items, and proceed to checkout.
No, you don’t need to create an account to purchase from Vincent Clothing. But there are benefits to creating an account such as parcel tracking, viewing past orders, and saving details so that forms are pre-filled for future purchases.
We accept digital payment through e-sewa (please refer to our payment policy) and cash on delivery.
If the payment is not accepted, please try again in a little while. You can also verify your account balance if the payment is not accepted. If everything is as it should, we can manage the order manually if you still can’t make the payment. You can also send an email at care@vincent.clothing or give us a call at PHONE NUMBER.
Yes, it is absolutely safe to use your credit card on our website. We prioritize the security of your personal information.
You can make changes to or cancel your order within 24 hours of placing it by contacting our customer support team and before your order is dispatched.
Shipping and Delivery
We offer standard and expedited shipping options available in Nepal, with rates and delivery times displayed during checkout.
Order processing typically takes 1-2 business days, followed by shipping times based on your selected option and location.
Yes, we provide international shipping to select countries. Shipping rates and times may vary.
You can track your order using the tracking number provided in the shipping confirmation email.
Returns and Exchanges
Our return policy allows for returns within 5 days of purchase for Nepali customers and 20 days of purchase for international customers, provided the items are unused and in their original condition. Please refer to our Exchange Policy for further detail.
To initiate a return or exchange, please contact our customer support team for assistance at care@vincent.clothing or call PHONE NUMBER
While original packaging is preferred, we accept returns without it as long as the item is in its original condition with all of its tags intact.
If you receive a damaged or faulty item, please contact us immediately, within 24hrs, to arrange for a replacement.
Account and Registration
Creating an account is easy! Simply click on the “Sign Up” button and follow the instructions to register.
Yes, you can update your account information, including contact details and preferences, in the “My Account” section.
Creating an account provides benefits such as faster checkout, order history tracking, and exclusive promotions and discounts.
To reset your password, click on the “Forgot Password” link on the login page and follow the instructions.
Yes, vincent.clothing website is secured with SSL certificate. The information you input is the website is encrypted with high security and it will not be available for third parties
Garment Care and Maintenance
We recommend following the care instructions on the product label and product description for washing and maintenance.
Most of our products are safe for machine washing, but always refer to the care instructions to be sure. Special fabrics or delicate items should be handled with care, and hand washing or gentle cycle is usually recommended.
Ironing and dry-cleaning instructions, if applicable, are mentioned on the product label and description.
Sizing and Fit
Our size guide provides detailed information on how to measure yourself to select the perfect size for any item.
If you need assistance with sizing, feel free to reach out to our customer support team for personalized guidance.
If an item doesn’t fit as expected, please refer to our return policy to initiate an exchange or return. Our sizes are standardized across our product range, but we recommend referring to the specific product’s size chart for accuracy.